Customer Notice - April 2026
Important Update from Champion Homes – Cyber Event
What has happened?
Champion Homes recently became aware that it was the victim of a cyber event.
In April 2026, an unauthorised person accessed a part of our IT systems. As soon as we became aware, we immediately engaged leading cyber experts to provide us with advice. Our cyber experts worked to successfully contain the event. Since then, we have been working urgently to investigate what data is impacted.
While we had robust cyber security systems in place prior to the event, we are committed to working with our experts to further strengthen our cyber defences.
What has been accessed?
Our ongoing investigation has determined that some personal information was likely accessed as part of the incident, including some employee and customer information.
For employees, potentially impacted information includes the types we collect as part of the employment arrangement, including basic personal and contact information, tax file numbers (TFNs), superannuation information, bank details and medical information.
For customers, potentially impacted information includes basic personal and contact information and identification documentation provided to us as part of us providing you with services.
Champion Homes has notified the Office of the Australian Information Commissioner, the Australian Cyber Security Centre and the Australian Taxation Office (ATO) about the cyber event.
What can I do?
Given the nature of the information accessed, there may be risks relating to scam communications via unsolicited emails, phone calls or text messages. Scammers can seem quite believable and impersonate government, police and businesses, including making their telephone numbers and email addresses look legitimate. For further information, visit https://www.scamwatch.gov.au. For further information about online safety, cyber security and helpful tips at www.cyber.gov.au.
For customers and employees who are concerned, there are several steps that can be taken to mitigate risks, depending on the type of information accessed. This includes taking the following actions:
- Review statements from financial institutions and immediately contact them if any suspicious transactions are identified;
- Contact the issuing authority for your driver licence to take steps recommended by them to protect this information against potential misuse;
- Contact the relevant issuing department of any passport to request further information on what steps can be taken to protect impacted information;
- Obtain a free credit monitoring report (for example, from https://www.equifax.com.au/personal/); and
- Contact the ATO to discuss any further layers of security for TFNs (noting that additional security monitoring has already been put in place). You can contact the ATO Client Identity Support Centre on 1800 467 033 between 8am and 6pm AEST, Monday to Friday.
Who can I contact?
If you have any questions about the event or wish to discuss anything further, we have set up a dedicated email for you to send these queries to support@championhomes.com.au. We will endeavour to respond to any queries as soon as possible.
We apologise for any inconvenience or concern caused by the event.